FREQUENTLY ASKED QUESTIONS
Which delivery options does Golden-Outlet.de provide?
Golden-Outlet.de offers DDP (Delivery Duties Paid) shipping to select countries. This means that taxes, customs duties, and import fees are included for orders shipped to the European Union, Switzerland, Japan, South Korea, Hong Kong (SAR), Canada, Mainland China, Singapore, Australia, Bahrain, Taiwan, Thailand, Turkey, the United Arab Emirates, and the United States.
For shipments to DDU (Delivery Duties Unpaid) countries, customs duties, import fees, and taxes may apply. These costs are the sole responsibility of the customer and will not be reimbursed by Golden-Outlet.de.
Where do I need to send back the product?
We have warehouses in Austria, Canada, and the USA. You can return the product to the warehouse closest to your location.
Who pays for the returning cost?
The buyer is responsible for covering the cost of returning the product. Please ensure that you arrange and pay for the return shipping.
How do I initiate a return?
To initiate a return, please submit a return request through your customer account under the "Orders" section on our website www.golden-outlet.de. Once approved, you will receive the correct return address.
If you placed your order as a guest, please inform us about the products you wish to return. We will process the return request in our system for you, and you will receive an email with the return address.
Should you have any further questions, please don’t hesitate to contact us at any time.
Contact Us
info@golden-outlet.de
T.D.C. Wholesale Fashion
719 E 14th St
Los Angeles
CA 90021
USA
