Location Golden-Outlet.de is located in Germany.

Shipping Policy

Order Handling Time:
Orders are processed and shipped within 1 to 2 business days (Monday to Saturday).

Transit Time:

  • Germany: 1 to 2 business days.
  • European Union (EU) Countries: 4 to 7 business days.
  • International Orders (Non-EU): 4 to 7 business days. Please note that customs taxes may apply in your local country, which are the responsibility of the buyer.

Shipping Costs:

  • Germany: Flat rate of 5 EUR.
  • EU Countries: Flat rate of 10 EUR.
  • International Orders (Non-EU): Buyers are responsible for any VAT, customs duties, and import taxes.

Order Modifications:
Changes to your order must be requested within 1 hour of placing it.

Shipping Carriers:
We use DHL and Deutsche Post for all shipments.

Address Accuracy:
Please ensure that the shipping address is correct. We are not responsible for non-delivery due to errors in the provided address. If an order is returned due to an incorrect address, a refund will be issued for the original order amount, excluding the shipping fee.

Carrier Delays:
We are not responsible for delays caused by the shipping carrier. If you have not received your order within 10 days of placing it, please contact us.

Order Tracking:
Once your order is complete, you will receive a tracking number and the name of the shipping company. You can track your order on our website.

Contact Us:
For assistance with your order, please email us at info@golden-outlet.de. info@golden-outlet.de.

Return and Refund Policy

Eligibility for Returns:
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

Return Shipping Costs:
Customers are responsible for covering the return shipping costs. In the case of an exchange, you are responsible for the return shipping cost, while we will cover the shipping cost of the new item.

Return Address:
We have return addresses in the USA, Canada, Austria, and Germany. Please contact us before returning any products, and we will provide you with the closest available address to minimize shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exchanges
The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14 day cooling off period
If your order is being shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason, and without justification. Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds:
Once we’ve received and inspected your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@golden-outlet.de.